quick, inexpensive and easily on the Internet. The company Klarmobil promises in their advertisements on the web. But that not everything is clear with clear cell is to make this experience Mr. Manuel H. had some time ago. Therefore, he turned for help to our editorial staff.
The case: Mr H.
closing at Klarmobil a so-called Internet Flat contract down, gave the Surf-Stick it for 29.95 and a monthly flat fee of 9.95 € Surf. The surf stick is delivered promt, in the accompanying letter it was said then:
PIN and PUK for activation the card will be sent in a separate letter.
This happened also. But - Mr. H. had not activated the card , that is, he ran the stick along with unactivated card in the corner is, he wanted to use it only for the holidays, to quickly access the Internet. The bad surprise came
few weeks later, as the company requires Klarmobil suddenly Surf fees for the current month and proportionately for the previous month. Whopping € 53.06. Our reader then brought a complaint by email, go back and let the direct debit. The so-called supernatural expensive customer hotline on a 0900 number did not use customer H.. Moreover, the clear mobile card was locked a few weeks ago, when the customer back to read the direct debit. Moreover
H. customer the cost of the so-called Surfstick amount of 29.95 euros would be paid, but of course not the Internet costs, which he had never made.
The receipt: From Klarmobil a new bill for € 73.01, which will € 19.95 chargeback fee be included. A correct answer to his many emails to clarify the situation was not a client of H. Klarmobil.
But the story does not end there. Suddenly Mr. H. flutters a "new account" on 19.90 € of clear cell into the house, per month for a phone card . Conscious calculation is not sent as email attachments, but you should log into a so-called "customer menu" with a password and a number. The customer does H. obviously, to not in this way may enable the stick.
A look to the Internet, the Google search brought us there's little flattering about the company Klarmobil . Therefore, we turned to the company Klarmobil , and asked them by means of a fax to comment on the facts. Results: No answer!
0 comments:
Post a Comment